MediCare Connect · Healthcare

Cutting support load in half with an AI copilot

A grounded AI copilot deflected repetitive tickets and gave agents instant, accurate answers from clinical knowledge.

01The problem

The challenge we set out to solve

Support volume was outpacing headcount, and agents spent hours searching fragmented documentation for answers.

02Our solution

We built a retrieval-grounded assistant over their knowledge base with human-in-the-loop review and helpdesk integration.

03The result

Support tickets dropped 55%, answer accuracy reached 92%, and response times fell below two seconds.

By the numbers

ADM rebuilt a global services company's digital stack into a composable platform with AI-assisted operations.

We delivered a polished multi-tenant product, cloud-native infrastructure and integrated automation in under 90 days.

Tell us where you're headed. We'll show you how to get there faster — with production-grade software and a senior team.