Maintenance & Support
Proactive maintenance, monitoring, security patching and continuous iteration to keep products fast and reliable.
What is Maintenance & Support?
Maintenance and support is the ongoing work of keeping live software secure, fast, and reliable after launch through monitoring, updates, and fixes. ADM Technology provides 24/7 monitoring, security patching, performance tuning, and feature iteration under clear uptime SLAs, holding 99.98% uptime with incident response in under 15 minutes and transparent monthly reporting.
Overview
Ongoing care, monitoring & iteration
A senior team on retainer to monitor, patch, optimise and evolve your product — with clear SLAs and transparent reporting so nothing slips.
<15m
Incident response
99.98%
Uptime held
24/7
Coverage
Exactly what we do, step by step
Every Maintenance & Support engagement follows a clear, phased path — so you know precisely what work happens, in what order, and what comes out of each stage.
Onboarding Audit
We document your stack, dependencies, and risks, set up access, and establish performance and uptime baselines so we know exactly what healthy looks like for your system.
Monitoring Setup
We deploy 24/7 uptime, performance, and error monitoring with alert thresholds and on-call routing, so problems trigger a response before your users report them.
Security Patching
We track dependencies and CVEs, apply security and framework updates on a regular cadence, and patch urgent vulnerabilities fast to keep the attack surface minimal.
Performance Tuning
We profile slow queries, pages, and endpoints, then optimise caching, assets, and database access to keep response times low as traffic and data grow.
Feature Iteration
We handle ongoing enhancements, bug fixes, and small feature work in prioritised cycles, so the product keeps improving instead of stagnating after launch.
SLA Reporting
We track uptime, incidents, and response times against your SLA and deliver a clear monthly report covering what happened, what we fixed, and what we recommend next.
What's included in every engagement
The building blocks we bring to your product — proven, production-grade and tailored to your goals.
Exactly what you walk away with
Tangible, hand-off ready assets — no black boxes, full ownership.
Related services
Maintenance & Support — common questions
Straight answers to what teams ask us most before starting. Need specifics? Talk to a senior engineer.
Our standard SLA targets 99.98% uptime with incident response beginning within 15 minutes of an alert, backed by 24/7 monitoring. Exact terms, including response and resolution windows by severity, are agreed in writing up front so you know precisely what is committed rather than implied.
Let's build something exceptional together.
Tell us where you're headed. We'll show you how to get there faster — with production-grade software and a senior team.